FAQ

we know that shopping for automotive parts, accessories, and tools can raise a lot of questions. That’s why we’ve put together this comprehensive FAQ to help you find quick, clear answers. Whether you’re wondering about compatibility, shipping times, or our return process, we’re here to make your experience straightforward and stress-free. If your question isn’t covered here, feel free to reach out our team is always ready to assist.

This FAQ is organized by category for easy navigation. For more details on specific policies, check our Terms & Conditions, Payment Policy, Returns Policy, Warranty & Guarantees, Cookies Policy, and Privacy Policy.

General Questions

What is Motor Fusion?

Motor Fusion is your trusted online destination for high-quality automotive parts, accessories, and tools. We specialize in products that enhance vehicle performance, safety, and style, sourced from reputable manufacturers. From brakes and filters to custom upgrades, we make it easy to find exactly what you need for your car, truck, or SUV.

How do I know if a product is compatible with my vehicle?

Our product pages include detailed specs, including make, model, year, and engine type compatibility. Use our vehicle selector tool at the top of the site enter your details, and we’ll filter results to show only matching items. If you’re unsure, contact our support team with your VIN for personalized advice.

Do you offer installation services or guides?

We focus on supplying top-notch products, so we don’t provide installation services. However, many items come with easy-to-follow instructions or QR codes linking to video tutorials. For complex installs, we recommend a certified mechanic. Check our blog for DIY tips on common upgrades like oil changes or tire rotations.

Are your products genuine and high-quality?

Absolutely. We partner with trusted brands and manufacturers to ensure authenticity and durability. Every item undergoes quality checks before listing. Look for “OEM-equivalent” or “manufacturer-certified” badges on product pages for added reassurance.

Ordering and Payment

How do I place an order on Motor Fusion?

It’s simple: Create an account (or shop as a guest), add items to your cart, enter your shipping details, and select a payment method at checkout. Review your order summary taxes and shipping are calculated automatically then confirm. You’ll get an instant email confirmation.

What payment methods do you accept?

We offer flexible, secure options including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and bank transfers. All transactions use SSL encryption for protection. See our full Payment Policy for details.

Why was my payment declined?

Common reasons include insufficient funds, expired card details, or temporary bank holds. Double-check your info and try again. If issues persist, contact your bank or our support team we can suggest alternative methods without losing your cart.

Can I cancel or modify my order?

Yes, if we haven’t shipped yet. Log into your account and select “Cancel Order,” or email us at support@motorfusion.com with your order number. Once shipped, modifications fall under our returns process. We’ll notify you via email right away.

Are prices including taxes and shipping?

Prices are in USD and exclude taxes (calculated at checkout based on your location) and shipping. You’ll see a full breakdown before confirming no hidden fees. International orders may include duties, which you’re responsible for.

Shipping and Delivery

How long does shipping take?

Domestic U.S. orders ship within 1-2 business days, with standard delivery in 3-7 days via UPS or FedEx. Expedited options are available at checkout. International shipping takes 7-21 days. Track your package anytime in your account dashboard.

Do you ship internationally?

Yes, to most countries! Select your location at checkout for rates. You’ll handle any customs fees or import duties. Note: Some hazardous items (like batteries) have shipping restrictions check product pages for details.

What if my order arrives damaged or missing items?

Inspect your package upon delivery and report issues within 48 hours. Contact us with photos, your order number, and carrier details. We’ll coordinate a free replacement or refund, often under our carrier’s insurance.

Can I get free shipping?

We offer free standard shipping on orders over $2000 within the contiguous U.S. (exclusions apply for oversized items like tires). Check the cart for current promotions or enter code “FREESHIP” if eligible.

Returns and Refunds

What’s your return policy?

Most unused items can be returned within 30 days of delivery for a full refund or exchange. Items must be in original packaging. Non-returnable products include custom parts, hazardous materials, or installed items. Visit our Returns Policy for the full guide.

How do I start a return?

Log into your account, go to “My Orders,” select the item, and follow the return label instructions. We’ll email a prepaid label (if eligible) and process your refund within 5-10 business days once received.

Do you offer refunds for buyer’s remorse?

Yes, under our 30-day Satisfaction Guarantee. As long as the item is unopened and undamaged, we’ll refund or exchange it. Shipping costs are non-refundable unless it’s our error (e.g., wrong item shipped).

What about restocking fees?

We don’t charge restocking fees for standard returns. However, for special-order or oversized items, a 15% fee may apply it’s noted in the product listing.

Warranties and Product Support

Do your products come with a warranty?

Yes, most include a manufacturer’s limited warranty (e.g., 1 year for parts, 90 days for electronics). Details are in the product description. We help facilitate claims see our Warranty & Guarantees page.

How do I file a warranty claim?

Contact us within the warranty period with your order number, photos of the issue, and proof of purchase. We’ll connect you with the manufacturer for repair, replacement, or refund.

What if a product doesn’t work as expected?

First, check installation and compatibility. If it’s a defect, use our warranty process. For non-defective issues, our Satisfaction Guarantee covers returns within 30 days.

Are warranties valid for international buyers?

Manufacturer warranties may vary by region, but our Satisfaction Guarantee applies globally. Confirm details on the product page or with support before purchasing.

Account and Privacy

How do I create or manage my account?

Sign up with your email on the homepage. From your dashboard, update addresses, view order history, or manage saved vehicles. Forgot your password? Use the “Reset” link on the login page.

How do you protect my personal information?

We use SSL encryption, PCI-DSS compliance, and never store full payment details. Cookies enhance your experience securely learn more in our Cookies Policy and Privacy Policy. You can opt out of non-essential tracking anytime.

Can I use the site without an account?

Yes! Browse, add to cart, and checkout as a guest. Creating an account saves your preferences and speeds up future orders.

What if I suspect my account is compromised?

Change your password immediately via the “Account Settings” page and notify us at support@motorfusion.com. We’ll secure your account and monitor for unusual activity.

Website and Technical Support

Why isn’t the site loading properly?

Clear your browser cache, try a different device, or disable ad blockers. We recommend Chrome or Firefox for the best experience. If issues continue, describe the problem to our support team.

How do I contact customer support?

We’re here for you:

For urgent matters, phone or chat is fastest.

Business and Bulk Orders

Do you offer wholesale or bulk discounts?

Yes, for businesses or large orders (10+ items). Contact our B2B team at info@motorfusion.com for custom pricing, dedicated support, and fleet management tools.

Can I open a business account?

Absolutely. Apply via the “Business Accounts” section in your dashboard. Benefits include net-30 terms, volume discounts, and priority shipping.

We aim to make your online shopping experience for automotive parts, accessories, and tools as smooth as possible. Our FAQ page covers the most frequently asked questions from our customers, helping you find quick answers without delay. If your question isn’t here, check our detailed policies or contact support. This FAQ complements our Terms & Conditions, Privacy Policy, Payment Policy, Returns Policy, Warranty & Guarantees, and Cookies Policy.

We’ve organized questions by category for easy navigation. Feel free to browse or use the search function on our site.

Account and Registration

How do I create an account on Motor Fusion?

Sign up is free and simple visit the “My Account” section, enter your email, create a password, and provide basic details like your name and shipping address. This lets you track orders, save your vehicle info for fitment, and access wishlists. Accounts take under a minute to set up.

What if I forget my password?

No problem! Click “Forgot Password” on the login page, enter your email, and we’ll send a reset link. For security, we recommend using a strong password and enabling two-factor authentication if available.

Can minors shop on the site?

Our site is for users 18 years or older (or the legal age in your area). By registering or purchasing, you confirm you’re of legal age.

Products and Compatibility

How do I know if a part fits my vehicle?

Use our vehicle fitment tool: Enter your car’s year, make, model, and engine during search or at checkout. We cross-reference with manufacturer data for accuracy. Always double-check specs in the product description, and contact support for custom fits.

Are your parts OEM or aftermarket?

We offer both OEM (original equipment manufacturer) for exact matches and high-quality aftermarket parts for cost savings. Each listing specifies the type, brand, and compatibility. Aftermarket parts meet or exceed OEM standards but may vary in warranty.

What brands do you carry?

Motor Fusion stocks trusted brands like ACDelco, Bosch, Denso, and more for brakes, filters, batteries, and performance upgrades. Browse by category or use our search for specifics.

Ordering and Payment

How do I place an order?

Add items to your cart, proceed to checkout, enter shipping and billing info, and select a payment method. Review your order, apply any promo codes, and confirm. You’ll get an email confirmation once processed.

What payment methods are accepted?

We support credit/debit cards (Visa, MasterCard, etc.), bank transfers, and digital wallets like Apple Pay. All transactions are secure see our Payment Policy for details. No hidden fees.

Can I cancel or change my order?

Yes, before shipment: Log in, go to “My Orders,” and request a cancellation. After shipment, refer to our Returns Policy. We’ll notify you via email if changes aren’t possible.

Shipping and Delivery

How long does shipping take?

Domestic orders ship in 1-2 business days, with delivery in 3-7 days via UPS or FedEx. Expedited options available at checkout. International: 7-21 days, plus customs. Track your order in your account. See our Terms & Conditions for full details.

Do you ship to P.O. Boxes or internationally?

Yes to P.O. Boxes for standard items, but hazardous materials (e.g., fluids) require street addresses. We ship worldwide, but customers handle duties and taxes. APO/FPO addresses welcome for military.

What are your shipping costs?

Free on orders over $99 (U.S. only); otherwise, starts at $4.99. Calculated at checkout based on weight and location. No markups—we pass carrier rates directly.

Returns, Refunds, and Warranties

What’s your return policy?

Most unused items returnable within 30 days for a full refund. Custom or installed parts may not qualify. Start returns via your account—see Returns Policy for steps and exclusions.

How do refunds work?

Refunds process to your original payment method in 5-10 business days after we receive the item. Shipping costs non-refundable unless defective. Track status in your account.

What warranties do products have?

Manufacturer-limited warranties (e.g., 1-year on parts). Our 30-day Satisfaction Guarantee covers non-defective returns. Details in listings—file claims via support. View Warranty & Guarantees.

Security and Privacy

Is my information secure?

Yes, we use SSL encryption, PCI-DSS compliance, and don’t store full payment details. Cookies enhance experience but protect privacy—see Cookies Policy and Privacy Policy.

How do you handle damaged or missing items?

Report within 48 hours of delivery with photos and order number. We’ll arrange free replacement or refund, coordinating with the carrier if needed.

Customer Service and Other

How can I contact support?

Email support@motorfusion.com, call 1 (323) 863-5891 (Mon-Fri, 9 AM-6 PM EST), or use live chat on the site. Response times: 24 hours for email, instant for chat.

Do you offer bulk or wholesale pricing?

Yes, for businesses contact our B2B team at info@motorfusion.com for volume discounts, custom catalogs, and fleet programs.

What about promo codes or discounts?

Enter codes at checkout. Sign up for our newsletter for exclusives. Loyalty points earn on purchases redeem for future savings.