We stand behind the quality of the automotive parts, accessories, and tools we offer. Our Warranty & Guarantees policy is designed to give you confidence in every purchase, ensuring your vehicle gets the reliable components it deserves. This policy explains the warranties provided by manufacturers, our role in facilitating claims, and the guarantees we offer to enhance your shopping experience. By purchasing from motorfusion.com, you agree to these terms, which work alongside our Terms & Conditions, Returns Policy, and Payment Policy.
Manufacturer Warranties
Most products sold on Motor Fusion come with a limited warranty provided by the manufacturer, ensuring coverage for defects in materials or workmanship under normal use.
- Coverage Details: Warranties vary by product (e.g., 1-year for most parts, 90 days for electronics, or longer for specific brands). Check the product listing or documentation for exact terms, including duration and scope.
- What’s Covered: Typically includes manufacturing defects like faulty components or premature failure. Coverage applies only when products are used as intended (e.g., correct vehicle compatibility, professional installation).
- What’s Not Covered: Damage from misuse, improper installation, accidents, modifications, or normal wear and tear (e.g., brake pads wearing down). Warranties don’t cover labor costs or consequential damages (like vehicle downtime).
- Claim Process: If you suspect a defect, contact our support team at support@motorfusion.com or 1-800-MOTOR-FUSION within the warranty period. We’ll guide you through submitting a claim to the manufacturer, which may require proof of purchase and photos of the issue. Manufacturers typically repair, replace, or refund at their discretion.
Motor Fusion acts as your advocate to streamline claims but isn’t directly responsible for manufacturer warranty outcomes. Always review warranty terms in the product packaging or manual.
Motor Fusion Satisfaction Guarantee
Beyond manufacturer warranties, we’re committed to your satisfaction with every purchase. Our Satisfaction Guarantee reflects our dedication to quality and trust.
- 30-Day Satisfaction Promise: If you’re not fully satisfied with a non-defective product, you can return it within 30 days of delivery for a refund or exchange, provided it’s unused and in original packaging. See our Returns Policy for details.
- Quality Assurance: We carefully select suppliers to ensure our automotive products meet high standards for performance and safety. If a product doesn’t meet your expectations due to our error (e.g., wrong item shipped), we’ll cover return shipping and provide a swift resolution.
- Exclusions: Custom-made parts, clearance items, or hazardous materials (e.g., batteries, fluids) may not qualify for this guarantee—check product listings for specifics.
Our goal is to make sure you’re thrilled with your purchase, whether it’s a spark plug or a performance upgrade.
How to File a Warranty or Guarantee Claim
We’ve made the process simple to get you back on the road quickly.
- Contact Us: Reach out within the warranty period or 30-day satisfaction window via email (support@motorfusion.com), phone +1 (323) 863-5891, or our website’s live chat. Provide your order number and a brief description of the issue.
- Provide Details: For warranty claims, include photos or evidence of the defect. For satisfaction returns, confirm the item is unused and in original condition.
- Processing: We’ll verify eligibility and guide you through next steps, whether it’s a manufacturer claim or our Satisfaction Guarantee. You’ll get updates via email.
- Resolution: Depending on the case, you’ll receive a replacement, repair, or refund. Manufacturer claims may take 2-4 weeks, while our guarantee resolutions are typically faster (5-10 business days).
If you’re unsure about eligibility, don’t hesitate to ask—we’re here to help.
Limitations and Disclaimers
While we strive for excellence, there are important legal limits to understand.
- “As Is” Products: Some items, like clearance or open-box parts, are sold “as is” with no warranty or guarantee unless stated. These are clearly marked in listings.
- No Implied Warranties: Beyond manufacturer warranties and our Satisfaction Guarantee, we don’t offer implied warranties of merchantability or fitness for a specific purpose.
- Liability Cap: Motor Fusion’s liability is limited to the purchase price of the product. We’re not responsible for indirect damages, such as vehicle repair costs or lost time, arising from product use or failure.
- Proper Use: Warranties and guarantees apply only when products are installed and used correctly, ideally by a qualified mechanic, following vehicle manufacturer guidelines.
For your safety, always consult your vehicle’s manual and local regulations when installing automotive parts.
International Purchases
For customers outside the U.S., warranty terms may vary due to regional laws or manufacturer policies.
- Manufacturer Warranties: Some brands limit warranty coverage to specific countries. Check the product listing or contact us to confirm eligibility.
- Satisfaction Guarantee: Our 30-day promise applies globally, but you’ll cover return shipping costs unless the issue is our fault (e.g., incorrect item).
- Customs and Duties: These don’t affect warranty claims but may impact return logistics. You’re responsible for any import fees.
We’re proud to serve automotive enthusiasts worldwide and will work with you to resolve issues fairly.
Changes to This Policy
We may update this Warranty & Guarantees policy to reflect changes in our processes or legal requirements. Check the “Last Updated” date at the top. Significant changes will be communicated via email or a site notice. Your continued purchases after updates imply acceptance.
Contact Information
Have questions about a warranty or our Satisfaction Guarantee? Our team is ready to assist.
- Email: support@motorfusion.com
- Phone: +1 (323) 863-5891– Monday to Friday, 9 AM to 6 PM EST
- Live Chat: Available on motorfusion.com during business hours
Frequently Asked Questions (FAQs)
What warranties come with Motor Fusion products?
Most products include a manufacturer’s limited warranty (e.g., 1 year for parts). Check your product’s listing or manual for specifics.
Can I return a product if I’m not satisfied?
Yes, our 30-day Satisfaction Guarantee allows returns of unused items in original packaging. See our Returns Policy for details.
How do I file a warranty claim?
Contact us at support@motorfusion.com with your order number and issue details. We’ll guide you through the manufacturer’s claim process.
Are international warranties different?
Some manufacturers limit coverage by region, but our Satisfaction Guarantee applies globally. Contact us to confirm your product’s terms.
What if my product is damaged during shipping?
Report it within 48 hours of delivery, and we’ll work with you and the carrier to resolve it, often under our Satisfaction Guarantee.